At Ramin Ismaili Art Company LTD, we are committed to delivering your order in a timely and efficient manner. Below are the details of our fulfillment and shipping process:

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1. Order Processing

• Orders for physical products (signed books, bookmarks, and signed bookmarks) are typically processed within 2-5 business days. Custom signed items may require additional time for personalization.

 

2. Shipping Options

• Shipping times depend on your location and the shipping method selected. Estimated shipping times:

  • Standard Shipping: 5-10 business days (within the U.S.)

  • Expedited Shipping: 2-5 business days (within the U.S.)

  • International Shipping: 10-20 business days, depending on location.

• Please note that shipping times are estimates and may vary due to factors beyond our control (e.g., customs delays, carrier issues).

 

3. Shipping Costs

• Shipping fees are calculated at checkout based on your location, selected shipping method, and order weight.

• Customers are responsible for all shipping costs, including international customs or import fees, if applicable.

 

4. Order Tracking

• Once your order is shipped, you will receive an email with your tracking information so you can follow your order’s progress.

 

5. Lost or Damaged Items

• If your order is lost or arrives damaged, please contact us at raminismaili1@gmail.com  within 7 days of the estimated delivery date. We will work with you to resolve the issue by either replacing the item or providing a refund.

 

6. International Orders

• We ship internationally, but delivery times may vary depending on the destination. Customers are responsible for any customs duties or taxes incurred.

• If there are any restrictions for shipping to your country, we will notify you as soon as possible.

 

7. Contact Us

• If you have any questions about your order or shipping, feel free to contact us at raminismaili1@gmail.com or (516) 462-1755.